Refund policy

Return and Refund Policy

Thank you for shopping at Rose Advertising's online store. We value your business and want you to be fully satisfied with your purchase. Please read our policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Returns

1.1. We accept returns of unused, undamaged, and unopened products within 7 days from the date of purchase.

1.2. To initiate a return, please contact our customer service team at

rose.advrak@gmail.com to request a return authorization. Please provide your order number, reason for return, and any relevant details.

1.3. Once your return is authorized, you will receive instructions on how to proceed.

2. Refunds

2.1. Upon receiving and inspecting the returned item, we will notify you of the status of your refund.

2.2. If the return is approved, a refund will be processed to your original method of payment within 7 days. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

3. Exclusions

3.1. We cannot accept returns on personalized or custom-made items, unless they are damaged or defective upon receipt.

3.2. Any items that show signs of use, wear, or damage will not be eligible for a refund.

4. Shipping Costs

4.1. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped or defective product).

4.2. Original shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will provide instructions on how to return the item or may request photos of the damage for assessment.

5.2. We will arrange for a replacement or refund for the damaged or defective item, including shipping costs.

6. Cancellations

6.1. If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund.

6.2. If the order has already been shipped, you may need to follow the return process outlined above upon receipt of the order.

7. Contact Information

If you have any questions about our return and refund policy, please contact us at [rose.advrak@gmail.com] or [+971547971184].